Which offshoring professions are exempt from corporate tax in Morocco?
Offshoring, also known as service outsourcing, has become a booming industry in Morocco. This North African country has become a leading hub for international companies looking to outsource some of their activities. With a skilled workforce, modern infrastructure and political stability, Morocco has created an environment conducive to the establishment of foreign companies, in particular thanks to its advantageous tax system. Among the many advantages offered to companies operating in this field, the exemption from corporation tax (IS) is a major attraction.
In this introduction, we will explore the different offshoring professions in Morocco that benefit from this tax exemption, thus highlighting the opportunities they offer both to employers and to professionals looking for promising careers. Morocco has demonstrated a proactive strategy in developing its offshoring sector, aware of the benefits it can bring to its economy. By offering a corporate tax exemption to companies operating in this field, the country has succeeded in attracting a large number of multinationals and international companies looking for outsourced solutions at a lower cost.
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Offshoring jobs span a wide range of industries, from IT services and data management, to call centers and accounting. Companies offering outsourcing services for customer relations, data entry, computer programming, digital marketing and research and development (R&D) are particularly well represented in Morocco.
Thanks to the exemption from corporate tax for five years, these companies can benefit from significant tax relief. This enables them to invest more in the development of their activities, to attract qualified talent and to remain competitive in the global market. This incentive also has a positive impact on employment in Morocco, creating thousands of job opportunities for local professionals and promoting the country's economic growth.
(Non-exhaustive list of possible processes/activities)
| channels | Sub-Streams | Services |
| CRM | Incoming calls
| Reception (telephone switchboard, call overflow management) |
| Information | ||
| Technical support (failure diagnosis, remote resolution, etc.) /Help desk | ||
| Order taking | ||
| Complaint management | ||
| Unlocking SIM cards | ||
| Management of complicated complaints (technical resolutions, etc.) | ||
| Sortant Appels | Telemarketing (advice and information on offers/products) | |
| Making appointments | ||
| Survey and market research (satisfaction questionnaire, etc.) | ||
| Complaint management | ||
| Recovery | ||
| B2C and B2B telesales | ||
| Digital | Information | |
| Technical support | ||
| Selling | ||
| Community management | ||
| | Bank | Account management (current, savings) – opening, closing |
| Processing payment transactions | ||
| Management of securities transactions | ||
| Control and management of credit files | ||
| Collection platform management | ||
| Insurance | Contract management | |
| Claims management | ||
| Claim management | ||
| Recovery | ||
| Accounting & Finance | Accounting/financial treatment | |
| Performance measurement / Reporting / Analysis of indicators | ||
| Validation of financial information | ||
| Preparation of financial statements | ||
| Treasury | ||
| Taxation (Management of tax databases, preparation of tax returns) | ||
Resources
| Management of recruitments/dismissals | |
| Administrative management (payroll management, etc.) | ||
| Personnel management (File management, …) | ||
| Training and development | ||
| Time and attendance tracking | ||
| Social survey and reporting | ||
| Social compliance analysis | ||
| Public sector | Visa processing | |
| Fingerprint IDs | ||
| Recovery of fines | ||
| Health | Entering medical reports | |
| Patient database management | ||
| Medical secretariat (Appointment booking, calendar management, etc.) | ||
| Accounting | ||
| Sourcing | Supply & logistics | |
| Performance review | ||
| Vendor Account Management | ||
| General services | Data entry | |
| Encoding, indexing and storage of documents | ||
| Production of graphical reports | ||
| Written transcript | ||
| Production of client correspondence | ||
| ITO | Management infrastructure | Information system analysis |
| User interface adaptation | ||
| LAN / WAN network management | ||
| Management of computer parks | ||
| Technical support / helpdesk | ||
| Development and application maintenance | Software or code development | |
| Web development | ||
| Mobile development | ||
| Design and technical programming | ||
| Testing | ||
| Application integration | ||
| Preventive, corrective, evolutionary maintenance | ||
| Software technical support | ||
| Consulting IT | IT strategy consulting | |
| IT Operations Assessment | ||
| Evaluation of IT suppliers | ||
| Maintenance planning | ||
| IT user support | ||
| ESO | Engineering | Computer-aided design (2D/3D modeling, simulation and testing, prototyping, product design) |
| Basic and detailed engineering support (process design, design and development of new materials and tooling) | ||
| Technical documentation writing | ||
| Numerical simulation | ||
| Embedded software development | ||
| 3D printing | ||
| Research and Development | Conduct of clinical/pharmaceutical research | |
| Knowledge and data management | ||
| Development of industrial production or control equipment and products | ||
| Automation and improvement of industrial and production processes | ||
| Civil Engineering | Preparation of tender documents | |
| Performing static and dynamic calculations | ||
| Realization of the execution plans of the works | ||
| KPO | Market research | Market data research |
| Processing and analysis of the information collected and preparation of reports | ||
| Business intelligence | ||
| Data Analytics | Financial modeling | |
| Risk modeling (Insurance, Bank, etc.) | ||
| Mass data Analytics (statistical regressions / managerial profitability analysis by customer segment, customer pattern analysis, etc.) | ||
| Specialized publishing (Specialized publishing) | Creation of specialized content | |
| Document editing and formatting for companies, newspapers or publishing houses | ||
| Document translation | ||
| Legal process outsourcing (outsourcing of legal services) | Search for an article of law/jurisprudence | |
| Drafting and contract review |